Red Hat is hiring for Technical Support Engineer roles in Pune; CTC 10 to 17 LPA: Apply Now

Pune is hiring! Applications are open for the role of Technical Support Engineer. Here’s a quick overview of everything you need to know about Red Hat’s Recruitment.

About Red Hat

Red Hat stands as the global leader in enterprise open source software, harnessing the power of community collaboration to deliver cutting-edge solutions in Linux, cloud computing, containers, and Kubernetes. With a presence in over 40 countries, our team members enjoy flexible work arrangements—whether on-site, hybrid, or fully remote—tailored to their roles. At Red Hat, innovation knows no hierarchy; every voice matters, regardless of title or experience. Our open and inclusive culture fuels our success, attracting bold, passionate individuals eager to share ideas, tackle complex challenges, and drive meaningful change.

Job Responsibilities

• Ensure customers gain maximum value from our solutions and can use them efficiently.
• Provide timely and effective issue resolution to strategic customers across multiple support channels.
• Develop tailored solutions by understanding each customer’s unique business needs.
• Deliver exceptional customer service to consistently exceed expectations.
• Keep customers informed on case progress and ensure their satisfaction with our support.
• Collaborate with fellow engineers to design and implement innovative solutions.
• Contribute to the global Red Hat knowledge base by documenting troubleshooting steps and sharing solutions with peers.
• Manage customer cases effectively, maintaining clear and comprehensive documentation.
• Participate in customer case review calls as needed to ensure alignment and resolution.

Required Qualifications

• Minimum of 2 years of experience in Linux or UNIX system administration.
• Bachelor’s degree in a relevant field or equivalent professional experience within the enterprise IT sector.
• Strong technical knowledge of the Linux kernel and networking concepts.
• Solid understanding of OpenStack architecture, with hands-on experience in administering its core components.
• Exceptional troubleshooting and debugging skills, with a strong passion for problem-solving and root-cause analysis.
• Proven experience in customer service or technical support, with a commitment to delivering outstanding assistance.
• Ability to maintain and strengthen enterprise customer and partner relationships through high-quality support delivery.
• Possession of, or willingness to obtain within 90 days, a Red Hat certification such as RHCSA (in Red Hat OpenStack) or RHCE.
• Adaptable and comfortable working in fast-paced, evolving environments with minimal structure.
• Eagerness and ability to continuously learn and adopt new open-source technologies.
• Excellent written and verbal communication skills in English.

Location

Pune, Maharashtra, India

Salary

₹10 – ₹17 LPA CTC (based on Ambitionbox insights)

Apply Link

Apply for this Technical Support Engineer role – Click Here